I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder. If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If your problem still isn't solved, please use our Contact page to reach us.
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Can I cancel my order?
Sorry! When an order is placed on our site it goes directly to our warehouses to be processed. At the moment, we cannot offer cancellations because by the time we reach our supplier they've most likely already put your order into production. We're working on developing a better cancellation system in the coming months.
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I never received my order. Help!
Oh no! We'll sort this out for you, please contact us via our Contact page.
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I have received only part of my order in the mail so far. Can you tell me where the other items are?
Due to a worldwide shortage of warehouse space, we have to split our inventory between multiple warehouses around the world. So, if you purchased several items, there is a possibility that they will arrive in different packages. Please be patient and the rest of your order will arrive soon!
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Is it safe to process payments through you? Do you have access to my credit card details?
We use Shopify Payments, the leading international payment provider, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Shopify Payments.
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I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.
